China Ceramics Network News It has been 13 years since Aoxiang Ceramics was established. Looking back on the past, I am full of emotions and grateful to the family members who have walked with us. To find the most beautiful Aoxiang people, let us focus on the Aoxiang people on the front line and discover more touching stories related to Aoxiang. Pass on the positive energy of Aoxiang ceramic tiles and the spirit of Aoxiang people!
The guest interviewed in this issue is Yao Lijing, a senior shopping guide from the Aoxiang Ceramics Shaanxi Xi'an flagship store. She is also the winner of the first prize in this "Finding the Most Beautiful Aoxiang People" selection contest. Throughout the entire interview process, Yao Lijing gave us the greatest feeling of optimism, cheerfulness and positivity. She herself has always emphasizedthat the most important thing when dealing with others is to keep smiling.
In the five years since Yao Lijing entered Aoxiang Ceramics, she has always insisted on treating others with a smile.
- She said that smiling is the best way to get closer to customers;
- She said that professionalism is king compared to external image, and professionalism is the best sign for customers to recognize me.
- She said, my clients have abused me thousands of times, but I treat them like my first love.
- She said she hoped Aoxiang Ceramics would be recognized by more people.
……
This interview invites YoYo, the general manager of the Intelligent Manufacturing Alliance, to tell the story of front-line Aoxiang people with us.
YoYo: First of all, congratulations on winning the first prize in this "Looking for the Most Beautiful Australian Flying Talent" selection contest! Can you briefly introduce yourself to us?
Yao Lijing:Hello, everyone! I am Yao Lijing, the "Sunflower" from the Xi'an flagship store of Aoxiang Ceramics.
Professionalism and appearance are more important, let customers recognize us
YoYo:We know you are aVery hard-working brick mover! No wonder you were awarded the title of “The Most Beautiful Australian Aeronautical Person”. So, what are your thoughts on this title?
Yao Lijing: "Looking for the most beautiful Aoxiang people" is an event held by the Aoxiang Ceramics headquarters. The first impression it gives everyone is that "the most beautiful" means the most beautiful and the best. In my opinion, the "most beautiful Aoxiang people" should use their professionalism to provide customers with a complete service so that more customers can enjoy the high-quality life provided by Aoxiang Ceramics. Let more customers recognize our brand. I think only in this way can we be called "the most beautiful Australian Xiang people"
△Aoxiang Ceramics Xi'an flagship store image
High-quality products and excellent services are our magic weapon to win
YoYo:One of the purposes of looking for the most beautiful Aoxiang people is to discover more touching things related to Aoxiang. In the five years since you joined Aoxiang, you have What happened that was particularly memorable for you?
Yao Lijing:What impressed me deeply was that there was a customer who bought a finely decorated house. When he handed over the house, the developer made him a stone TV background wall with an area of The stains couldn't be removed no matter how hard they were treated, which bothered him so much that he thought about using ceramic tiles for partial renovation. In fact, it was just a very simple chat. After that, he didn't place an order immediately, he just left us a phone number. A few days later, we took the initiative to contact the client and asked him to do a general cleaning of his new house.
During the general cleaning, we also talked about Aoxiang large rock slabs have advantages over stone in terms of texture and performance. It is also very grand when used as a background wall. Even without buying bricks, we could take the initiative to provide services at his doorstep, which moved the customer very much. Immediately I decided to replace the stone background wall with Aoxiang large slate.
Through this incident, I also feel that in terminal sales,exceptIn addition to high-quality products, our service is also very important.
△Aoxiang Ceramics Xi'an flagship store team display
Impress customers with integrity and gain their trust with professionalism
YoYo:You just mentioned that we have already proactively provided services to customers before they purchased our products, thus gaining the trust of our customers. Let him choose Aoxiang in the end, right? Then I would also like to ask, if you are on the front line, will you encounter some customers who are more demanding and difficult to deal with? How do you deal with them at this time?
Yao Lijing:There are also customers like this. Just like this customer I met recently, after measuring the area of his home, he wanted to make a diamond-shaped floor at the entrance. However, according to the size of his house, no matter how he designed the diamond-shaped paving, it was not suitable. I communicated with him several times, and our team also came to him with drawings to provide guidance and communication. But the customer was very persistent at that time and wanted to make diamond-shaped paving. Moreover, every day from 6 a.m. to 12 p.m., as long as he is still awake, he keeps calling us. One of my colleagues even said that he received a call from him at three o'clock in the middle of the night. The customer couldn't sleep because of this matter. We can all understand this.
YoYo: During this period, didn’t you have any complaints?
Yao Lijing:Never. During the sales process, our Xi'an flagship store adheres to the saying "Customers have abused me thousands of times, but I treat them like first love"!
YoYo:This is great. I think the professionalism of our Aoxiang people is very good, and the team is also very good.
△Serve every customer well with professional knowledge
AoxiangThe headquarters is our strongest backing
YoYo: Now that you have entered the big family of Aoxiang, is there anything particularly profound that you would like to talk to us about?
Yao Lijing: I think the most touching thing during the time I joined Aoxiang was the help given to us by our family members at the Aoxiang headquarters.
As a front-line salesperson, in the process of promoting sales, what I hope most is the help and guarantee of the logistics team. When we introduce any product to our customers, if we encounter something we don’t understand, we can call the Aoxiang headquarters at any time.Whether it is the marketing department or the sales department, they will call us immediately Those who answer questions can be answered at any time, so that we can give customers the most perfect answer and let customers recognize us more.
This aspect of Aoxiang headquarters is really rare for our front-line sales staff.
△Customer recognition is our biggest motivation
Greet customers with a smile and treat every customer with heart
YoYo: So you, this time you were very powerful in PK and defeated so many opponents, and finally won a very good title. In your eyes, what qualities do you think our most beautiful Aoxiang people need to possess? Let’s encourage other opponents.
Yao Lijing: I think the qualities needed to be the "most beautiful Aoxiang person", in terms of personal image, are: First of all, we must be energetic, and then we must always serve with a smile, no matter at any time, Greeting customers with a smile makes a very good first impression on them.
Speaking of this aspect, I suddenly remembered an experience. Because we are a building materials market, there are not as many customers passing by as in shopping malls. Once a customer came here to hang out, and I happened to be in front of the store, so I greeted her with a very friendly smile. The client asked me back then, do we know each other? Then I joked and said, we know each other, come in and sit down and we will get to know each other. Unexpectedly, the customer walked into our store just because of my smile. What I didn’t expect was that a few months later, the customer actually had a house to renovate. She decisively came to our store and purchasedproduct.
YoYo: Yes, Sometimes just a habitual action brings us unexpected surprises. Finally, do you have anything to say to Aoxiang Ceramics?
△The daily small interactions of the team help us grow
Let every owner enjoy the high-quality life provided by Aoxiang
Yao Lijing: I hope that Aoxiang Ceramics will bloom all over the country, and I also hope that our Xi'an flagship store can promote Aoxiang Ceramics' products to the homes of every owner who pursues high-quality life.
YoYo: Thank you very much for accepting our interview today, so our topic ends here.
Yao Lijing: OK, thank you!
Guest introduction
Yao Lijing, the first prize winner of the "Looking for the Most Beautiful Australian Flying Talent" selection competition
Difficulties are like springs. If you are strong, they will be weak. If you are weak, they will be strong! ! !
Position:Account Manager
Store: Aoxiang Ceramics Shaanxi Xi'an Flagship Store
Self-introduction:
My name is Yao Lijing. I have been in the industry for 5 years. Once, the customer was doing engineering. This time, the leader of the project happened to be renovating the project together. Through our warm reception, we finally happily cooperated with a total order value of more than 100,000 yuan. . Aoxiang Tile's smiling angel service, Aoxiang Tile is something you deserve.
Service purpose: Waiting for your call online 24 hours a day, toVIP service belongs to you.
(This article is provided by the enterprise)
